Billing

Refund and Billing Policy

This policy explains billing and refund handling for PG2U Broadcast services provided by AS GOLD GROUP SDN. BHD.

Billing

PG2U Broadcast access, setup, support, or usage fees are charged only when AS GOLD GROUP SDN. BHD. issues a written quotation, invoice, order form, or service agreement to the customer.

Third-Party Charges

WhatsApp Business Platform conversation charges, Meta charges, carrier charges, payment gateway charges, and other third-party pass-through fees may apply separately when disclosed in the quotation, invoice, order form, or service agreement.

Refunds

Refund requests must be submitted to support@pg2u.my within 14 days of the disputed charge. Approved refunds are returned to the original payment method or offset against a future invoice. Completed setup work, consumed usage, third-party pass-through fees, misuse, and policy violations are not refundable.

Cancellations

Customers may request cancellation according to the applicable written quotation, invoice, order form, or service agreement. Cancellation does not remove responsibility to pay undisputed charges already incurred before the cancellation date.