Data deletion

Data Deletion Instructions

Users and message recipients may request deletion of personal data associated with PG2U Broadcast.

How to Request Deletion

Send a deletion request to support@pg2u.my with your name, account email address if applicable, WhatsApp phone number, and the data you want deleted from PG2U Broadcast.

In-App Account Deletion

If you are an application user, email the support team from your registered account email address. After identity verification, AS GOLD GROUP SDN. BHD. will remove or anonymize your user account, WhatsApp connection records, campaign records, and related operational data unless retention is required for legal, security, billing, or audit reasons.

Recipient Opt-Out and Deletion

If you received a WhatsApp message and want your contact record removed or marked opted out, include the phone number that received the message. PG2U Broadcast may retain a minimal suppression record containing the phone number and opt-out status so the same number is not contacted again.

Processing Time

Deletion requests are acknowledged within 7 business days. Verified requests are completed within 30 days unless AS GOLD GROUP SDN. BHD. must retain limited records for legal, security, fraud prevention, billing, or audit reasons.